Procedure for Overpayment Requests

Anthem Blue Cross and Blue Shield (Anthem) will send a notice in writing with details of the overpayment determination.    The overpayment request will include patient name, date of service, amount of payment, explanation of how overpayment was figured and reason for overpayment request.    

When your Billing Department discovers an overpayment, the overpayment amount can be sent to Anthem, with a check made out to the Employer Group.    If your office requires written notification from Anthem, please notify our office and we will send you a written overpayment request.    

All checks should be made out to the Employer Group and mailed to the following address:  

Anthem Blue Cross and Blue Shield

Attn: Refund Department

PO Box 10888

Green Bay, WI 54307-0888